OFFICE POLICIES:
  • Notify office when you are moving. Billing will continue until we receive your request to cancel service. Deposit refund will not be mailed out if we have not received your forwarding address.
  • Service calls are scheduled to be completed within 24hrs. unless the job requires scheduling a contractor.
  • It is the customer’s responsibility to keep their meter box clean, free of mud, debris, and easily accessible.  If a reminder is left and the meter still is not accessible the next month, a Water Works employee will clean out the meter box at a charge to the customer.
LOCK-OFFS
  • Customers will be locked off for any returned checks or on-line payments.   A $10 NSF fee and $40 reconnect fee  must be paid, in cash or money order, in addition to the amount of the returned payment before service is restored.
  • Payment of bill is due upon receipt. Payment is late if received in office after the 15th of each month. Customers that have not paid by the 25th of the month are subject to disconnection for collections.
  • $40 collection fee is charged for lock-off for non-payment of water bill.
  • An additional $100 fee is charged if the ‘lock’ has been cut/tampered with or if any illegal connections are made to restore water service before payment is received.
  • Once the operator leaves the plant to do lock-offs, the account is in ‘collection status’ regardless of whether the operator has locked the meter or not.
  • Operators are not allowed to accept payment in the field or after office hours.   Policies revised 01/5/2016